BOOKING T&C’s

When booking an appointment over the phone or via online platform you will be asked for your credit card details. These will be stored securely to your file. These details are required to book your appointment.

If you do not wish to store your credit card details, you will need to book your appointment over the phone or in person and a deposit of 50% of the appointment value will be required to secure your appointment time. This deposit can stay on your file indefinitely or can be used at your next appointment.

We send reminder messages/emails 2 days and also the day before your appointment time.

All appointments unconfirmed within 24 hours of the appointment time may be cancelled. You will be notified via email and text that this has happened, all deposits will be held or 50% of the value of the appointment will be charged to your card.

DEPOSITS

Deposits are non-refundable. If a client is a no-show or if an appointment is cancelled or not rescheduled within 48 hours of the scheduled time, then the client forfeits the Deposit. This policy is due to the significant challenge of filling last-minute vacancies, particularly for appointments requiring extended durations, such as colour, keratin or extension services. This policy is in place to cover the operational costs and to support our staff financially.

NO-SHOW POLICY

Clients who fail to attend their scheduled appointment without prior notification will forfeit their deposit. 

Tribe may restrict clients from making future appointments and may require clients to pay the full cost of their next appointment upfront.

POLICY ON EMERGENCIES AND UNFORESEEN CIRCUMSTANCES

We understand that emergencies and unforeseen circumstances can occur, necessitating last-minute appointment changes. In such instances, while we are understanding of the situation, the client’s deposit will be forfeited. Any new appointment may require full payment at the time of booking.

SERVICE SATISFACTION AND LIMITATIONS

Our aim is to provide an exceptional client experience. If you would like to provide us with feedback or have any questions about your appointment, please contact the salon or our client care at chatswood@tribelifestyle.com.au within 7 days of your appointment.

If the service provided does not meet your satisfaction, please let us know immediately. We are eager to understand and address your concerns. However, it is important to note that once a service has been provided, we do not offer refunds or credits where the outcome does not align with personal tastes or expectations due to a change of mind. In addition to this, we will not be able to provide you with a corrective service unless you contact the salon or our support team within 7 days.

CORRECTION POLICY

Should there be an issue with the service, we offer a corrective service within 7 days of the original appointment. Any corrective services is contingent on the services received being in accordance with the consultation and the agreed cost. 

We aim to ensure that you receive the full benefit of the services for which you have paid. For instance, if you have agreed upon and paid for a half head of foils and the service is carried out as discussed, a corrective service will not be provided if the result is not as light as you anticipated. On the other hand, if you paid for a full head of foils but received only a half head, then you would be entitled to a corrective service to address the shortfall.

NO CHANGE OF MIND

Please understand that we do not offer refunds, credits, or redo services if the result does not meet your expectations due to a change of mind post-service. 

HAIR CONDITION CONSIDERATION

The outcome of salon services can be significantly influenced by the condition of your hair. Factors such as hair history, texture, strength, and overall health play a crucial role in how your hair responds to treatments. Whilst we guarantee to use our expertise and high-quality products, the final result may vary depending on these inherent characteristics of your hair.