TERMS & CONDITIONS
Tribe Lifestyle
Please take a moment to review our Terms & Conditions before booking.
They outline important information regarding appointments, services, pricing, cancellations, and general policies to ensure a smooth service experience for our guests.
BOOKING & ATTENDANCE POLICIES
Booking Policy
To secure your appointment at Tribe Lifestyle, a valid credit card is required at the time of booking. You will not be charged upfront, we use a credit card capture system. Full Payment will be taken in-store after your appointment.
Cancellation / Rescheduling
No worries! We ask that all reschedule or cancellations occur at least 24 hours before your appointment.
Changes made within 24 hours of your appointment will incur a 50% late cancellation / rescheduling fee.
No-Shows
If you don’t show up without notice, the full 100% of your appointment will be charged.
Life can get hectic! If anything comes up, please reach out. We’re always here to help where we can.
GUARANTEES, PRICING & PROMOTIONS
Our Service Guarantee
We want you to absolutely love your hair. If you’re not 100% satisfied with your service, please contact us within 7 days so we can schedule a complimentary adjustment.
All adjustments must be completed within 10 days of your original visit.
Refund Policy
We do not offer monetary refunds. Our guarantee is provided in the form of a complimentary corrective service only.
Gift Vouchers
Gift vouchers are:
- Valid for regularly priced services
- Non-refundable for cash
- Non-transferable
- Valid only until the expiry date
$25 New Guest Offer
Valid for new clients or those who haven’t visited in 12 months.
Requires a combined cut & colour not redeemable on retail.
Pricing
Our tiered pricing reflects the education level of the stylist team, determined by training and practical experience.
Published prices are a guide only. Additional charges may apply for thick or long hair and additional product usage.
Surcharges, Discounts & Promotions
Discounts and promotions are not valid in conjunction with other discounts or promotions.
Sundays & Public Holidays: No discounts are accepted on these days due to staff penalty rates.
A 15% surcharge applies on Sundays & Public Holidays.
Post-colour blow-dries, speciality services, additional styling and treatments are not discountable.
Retail & Aftercare
Colour services are guaranteed only when our recommended professional aftercare products are used, as results and longevity cannot be assured otherwise.
SALON OPERATIONS & CONDUCT
Payment Methods
Tribe Salons accepts:
Cash · EFTPOS · Visa · MasterCard · American Express · Afterpay (T&Cs apply) · Zip Pay & Union Pay
Appointment Confirmations
As part of our service, we send confirmation texts or emails to all guests prior to their appointment.
Tribe reserves the right to cancel any unconfirmed appointments.
Refunds & Exchanges
We will gladly exchange unopened retail items within 7 days when returned to the Salon of purchase along with a receipt.
We do not offer refunds for change of mind.
Salon Conduct
Tribe has a zero-tolerance policy toward aggression or abuse directed at our team.
If this occurs, your appointments will be cancelled, and you may be refused future service.
SERVICE ADJUSTMENTS & STYLIST INFORMATION
Adjustments vs. Changes
Our guarantee covers adjustments to your original service only.
Requests due to a change of mind — such as going shorter, choosing a different colour, or altering the agreed-upon style — will be treated as a new appointment and charged accordingly.
Stylist Assignment
To ensure consistency and professional development, adjustments are typically performed by the original stylist so they can review and refine the service.
Management reserves the right to assign a different stylist where appropriate.
Exclusions
This guarantee is void if your hair has been altered by another professional or through the use of at-home or non-professional products.
Thank You
As our valued guest, we thank you for choosing Tribe Lifestyle Salons.