Terms & Conditions Introduction
Tribe Lifestyle
TERMS AND CONDITIONS

Please take a moment to review our Terms & Conditions before booking.

They outline important information regarding appointments, services, pricing, cancellations, and general policies to enjoy a smooth service delivery for our guests.

Booking & Attendance Policies
Booking Policy:
To secure your appointment at Tribe Lifestyle, a valid credit card is required at the time of booking. You will not be charged upfront. Payment will be taken in-store after your appointment.

Cancellation / Rescheduling:
No worries! We’ll carry over your deposit as long as you reschedule or cancel at least 24 hours before your appointment. Changes made within 24 hours of your appointment will incur a 50% late cancellation / rescheduling fee.

No-shows:
If you don’t show up without notice, the full 100% of your appointment will be charged.

Life can get hectic! If anything comes up, please reach out. We’re always here to help where we can.

Guarantees, Pricing & Promotions
Our Service Guarantee:
We want you to absolutely love your hair. If you’re not 100% satisfied with your service, please contact us within 7 days so we can schedule a complimentary adjustment. All adjustments must be completed within 10 days of your original visit.

Refund Policy:
We do not offer monetary refunds. Our guarantee is provided in the form of a complimentary corrective service only.

Gift Vouchers:
Valid for regularly priced services, non-refundable for cash, non-transferable, and valid only until the expiry date.

$25 New Guest Offer:
Valid for new clients or those who haven’t visited in 12 months. Requires a combined cut & colour.

Pricing:
The tiered pricing reflects the education level of the stylist team, determined by training and practical experience. Our published prices are a guide only, extra charges can be applied for thick long hair and extra product usage.

Discounts and promotions:
Are not valid in conjunction with other discounts or promotions. Sundays & Public Holidays: No discounts are accepted on these days due to staff penalty rates. Sunday’s & Public Holidays incur a 15% surcharge.

Post colour blow-dry’s, speciality services, additional styling and treatments are not discountable.

Deposits, Cancellations & Aftercare
Deposits:
It is our company policy that all new guests, online bookings, and specialty services require a deposit to secure an appointment. Deposits are non-refundable if cancellation terms are not met (see Cancellation Policy below).

Cancellations:
Our Cancellation Policy requires a minimum of 48 hours’ notice to cancel or reschedule an appointment. Cancellations made within 48 hours or failure to attend a scheduled appointment will result in the forfeit of any deposit paid. If no deposit was taken, a cancellation or no-show fee will be charged.

Retail & Aftercare:
Colour services are guaranteed only when our recommended professional aftercare products are used, as results and longevity cannot be assured otherwise.

Salon Operations & Conduct
Payment methods:
Tribe Salons accepts cash, EFTPOS, Visa, MasterCard, American Express, Afterpay (T&Cs apply), and Zip Pay. We charge a small 1.4% surcharge to cover merchant fees.

Appointment Confirmations:
As part of our service, we send confirmation texts or emails to all guests prior to their appointment. Tribe reserves the right to cancel any unconfirmed appointments.

Refunds & Exchanges:
We will gladly exchange unopened retail items within 7 days when returned to the Salon of purchase along with a receipt. We do not refund for change of mind.

Salon Conduct:
Tribe has a zero-tolerance policy toward aggression or abuse directed at our team. If this occurs, your appointments will be cancelled, and you may be refused future service.

Service Adjustments & Stylist Information
Adjustments vs. Changes:
Our guarantee covers adjustments to your original service only. Requests due to a change of mind – such as going shorter, choosing a different colour, or altering the agreed-upon style – will be treated as a new appointment and charged accordingly.

Stylist Assignment:
To ensure consistency and professional development, adjustments are typically performed by the original stylist so they can review and refine the service. Management reserves the right to assign a different stylist where appropriate.

Exclusions:
This guarantee is void if your hair has been altered by another professional or through the use of at-home or non-professional products.

As our valued guest, we thank you for choosing Tribe Lifestyle Salons.